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How khelo24 Handles Your Personal Data

At khelo24, your personal data belongs to you — we collect only what we need to run your account, process deposits via UPI, Paytm or PhonePe, and keep…

Data collected only as neededUPI, Paytm, PhonePe transactions protectedRight to access your dataRight to request deletionIndia-aware data practices

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What This Policy Covers and Where It Applies

khelo24 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all personal data you share with khelo24 when you create an account, make deposits or withdrawals through UPI, Paytm or PhonePe, or reach out to our support team. The policy covers data collected on khelo24.asia and any associated mobile experiences. Access

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to our platform depends on local law and is available where local law permits. We process personal data in line with applicable data protection frameworks relevant to your jurisdiction. If you are accessing from India, local data-handling regulations shape how we manage your information. We do
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not sell your personal data to third parties, and any sharing with payment processors — including UPI networks, Paytm or PhonePe — is limited strictly to completing your transaction.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about your data, want to request a copy of what we hold, or need something corrected or removed, our privacy team is reachable through the channels below.

Email Our Privacy Team Send your data request, correction notice or deletion ask to our dedicated privacy address. Include your registered account email so we can locate your records and respond within 30 days.

Live Chat Support Start a live chat session from any page on khelo24.asia for urgent account-security or data questions. Our agents can escalate to the privacy team immediately and log your request in real time.

Help Centre Request Form Submit a structured privacy request through the Help Centre form. Select 'Data and Privacy' from the category list, describe your request, and we will confirm receipt by email within one working day.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security at khelo24

We use a combination of technical safeguards and clear internal policies to keep your data safe from the moment you open your account to the day you ask us to close it.

Data Collection Practice

We collect your name, email, phone number and payment details only when you register or transact. We do not gather data passively in the background beyond standard session logs needed to keep your account secure.

Cookie and Tracking Policy

Cookies on khelo24.asia are used to keep your session active, remember your language preference and measure which lobby pages you visit. You can manage cookie preferences from your browser settings at any time.

Payment Data Security

When you deposit via UPI, Paytm or PhonePe, the transaction flows through encrypted payment gateways. We do not store your full UPI handle or Paytm wallet credentials on our servers after a transaction completes.

Data Retention Schedule

Account data is kept for as long as your account is active and for a defined period after closure as required by applicable law. Once the retention window closes, we delete or anonymise your records permanently.

Your Rights and Access Requests

You have the right to request a copy of your data, correct inaccuracies, object to certain processing or ask for erasure. Submit your request via the Help Centre form or email and we will respond within 30 days.

Third-Party Data Sharing

We share data only with processors who support core platform functions — payment rails, fraud detection and cloud hosting. Each third party is contractually bound to handle your data in line with this policy.

Common Questions About Your Privacy on khelo24

These are the questions our account holders ask most often about how we handle personal data, what rights they have, and how to act on those rights. If your question is not covered here, contact our privacy team directly through live chat or the Help Centre form.

We collect your name, email address, mobile number and identity verification details at registration. When you transact, we also log payment method references — such as UPI transaction IDs — to reconcile deposits and withdrawals against your account.

Payment references are stored in encrypted form and linked to your account solely for transaction history and dispute resolution. We do not retain your full UPI handle or Paytm wallet credentials after the transaction gateway confirms completion.

Yes. Submit a data access request through the Help Centre form or by emailing our privacy team from your registered address. We will compile and send your data within 30 days, formatted in a readable structure.

Send a deletion request via the Help Centre 'Data and Privacy' form or through live chat. We will remove or anonymise your data after verifying your identity, subject to any retention obligations imposed by applicable law.

Some of our infrastructure and fraud-detection partners operate servers outside India. Any such transfer is governed by contractual data-protection clauses, and we only transfer data to processors who meet the security standard this policy requires.

We retain closed-account data for the period required by applicable financial and regulatory frameworks in your jurisdiction. After that window expires, records are deleted or anonymised and can no longer be linked back to you.

Contact our privacy team first — email or the Help Centre form. If you are unsatisfied with our response, you may escalate to the relevant data protection authority for your jurisdiction, depending on local law and available regulatory bodies.

How khelo24 Handles Your Personal Data

Reach Our Privacy Team Directly

Data Handling, Cookies and Account Security at khelo24

Data Collection Practice

Cookie and Tracking Policy

Payment Data Security

Data Retention Schedule

Your Rights and Access Requests

Third-Party Data Sharing

Common Questions About Your Privacy on khelo24

01 What personal data does khelo24 collect when I open an account?

02 How is my UPI or Paytm payment data stored?

03 Can I request a copy of all data khelo24 holds about me?

04 How do I ask khelo24 to delete my personal data?

05 Does khelo24 share my data with third parties outside India?

06 How long does khelo24 keep my account data after I close my account?

07 Who do I contact if I believe my privacy rights have been violated?

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