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Our Legal Terms and Your Rights

khelo24 operates under a defined legal framework that sets out your rights, our obligations and the conditions under which you may access our platform — where local law…

Account TermsPrivacy PolicyData RetentionCookie PolicyJurisdiction Clause

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What Our Legal Terms Cover

khelo24 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms and conditions apply to every account holder who accesses the platform from a supported region where local law permits such access. They set out the rules around account creation, fund management via UPI, Paytm and PhonePe, dispute resolution and account suspension. Any transaction you

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complete through our payment rails — whether a deposit via Paytm or a withdrawal back to your UPI-linked account — is subject to these conditions. We update these terms when regulatory requirements or platform changes demand it, and we notify you through your registered email before
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any material change takes effect. Continued use of the platform after notification constitutes acceptance of the revised terms. If you disagree with any update, you may close your account by contacting our support team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

How to Reach Our Legal and Compliance Team

If you have a question about your rights under our terms, a data access request, or a formal legal enquiry, the channels below connect you to the right team.

Legal Enquiries Email Send formal legal questions, data access requests or account-related disputes to our dedicated legal inbox. We acknowledge receipt within one business day and respond in full within the statutory period required by applicable Indian law.

Live Chat Support Our live chat team is available around the clock and can route your query to the legal or compliance desk when the matter requires it. For time-sensitive account access issues, live chat is the quickest path to a resolution.

Registered Post For formal written correspondence — including statutory notices or requests that require a physical signature — you may write to our registered address. Details are provided in the full terms document available in your account dashboard.

HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security

We hold your personal data to a strict standard — collecting only what is needed to operate your account, process transactions and comply with applicable law.

Data Collection

We collect your name, contact details and transaction history solely to operate your account and fulfil legal obligations. We do not sell your personal data to third parties or use it for purposes beyond those stated in our privacy policy.

Cookie Policy

Our platform uses session cookies for login continuity and analytics cookies to understand how pages are used. You can manage cookie preferences through the settings panel in your account; disabling analytics cookies does not affect platform functionality.

Account Security

Every account is protected by two-factor authentication. Password data is hashed and never stored in plain text. Any suspicious login attempt triggers an automated alert to your registered email or mobile number before access is granted.

Data Retention

We retain account and transaction records for the period required by applicable Indian financial and data-protection regulations. Once that retention window closes, data is securely deleted or anonymised in line with our documented data lifecycle policy.

Your Rights

You have the right to access, correct or request deletion of the personal data we hold about you. Submit a data subject request through our legal email channel and we will respond within the timeframe set by applicable law — typically 30 days.

Legal Updates

When our terms change materially — due to a regulatory update or a platform change — we email your registered address at least seven days before the change takes effect. The change log is also visible in your account dashboard under Legal Documents.

Frequently Asked Legal Questions

These answers cover the legal questions we receive most often. If your question is not addressed here, contact our legal team directly through the channels listed on this page.

Our terms are governed by the laws applicable to the jurisdiction in which the platform is licensed to operate. Access to the platform depends on local law, and we outline the governing jurisdiction clearly in the full terms document available in your account dashboard.

Email our legal inbox with a data subject access request. We will verify your identity, locate the relevant records and send you a full copy of the personal data we hold, or correct any inaccuracy, within the statutory response window — typically 30 days.

Yes, subject to our legal retention obligations. Where we are required by Indian financial regulations to keep certain transaction records, we must retain those for the mandated period. All other personal data can be deleted on request; we will confirm once complete.

On account closure we anonymise your profile data within 30 days. Transaction records are retained for the period required by applicable law, then permanently deleted. You will receive a written confirmation of closure and data handling to your registered email.

Raise a dispute through live chat or by emailing our legal team. We review the account history, apply the terms in force at the time of the disputed decision, and send a written outcome within 10 business days. Unresolved disputes may be escalated as outlined in the full terms.

The core account terms remain constant regardless of which payment method you use. UPI, Paytm and PhonePe transactions are additionally subject to those providers' own terms. We clearly flag any payment-specific condition in the cashier section before you confirm a transaction.

We send an email to your registered address at least seven days before any material update takes effect, and post a summary of changes in the Legal Documents section of your account dashboard. Minor editorial updates that do not affect your rights take effect immediately with a changelog note.

Our Legal Terms and Your Rights

How to Reach Our Legal and Compliance Team

Data Handling, Cookies and Account Security

Data Collection

Cookie Policy

Account Security

Data Retention

Your Rights

Legal Updates

Frequently Asked Legal Questions

01 Where are khelo24's legal terms governed?

02 How do I access or correct the personal data you hold about me?

03 Can I request that my personal data be deleted?

04 What happens to my data if I close my account?

05 How are disputes about account decisions handled?

06 Do your terms change when I use UPI, Paytm or PhonePe?

07 How will I know if the legal terms are updated?

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